Dental Reception Course Details

The syllabus covers

Day 1;

Agenda Day One

9.00am - 9.45am Registration

9.45am - 11.00am Introduction

Who’s Who in The Dental Team

The Official and Representative Bodies

11.00am - 11.15am Coffee Break

11.15am - 1.00pm

Types of Dental Practices

Receptionist Job Description

Patient Communication

Confidentiality

Data Protection

1.00pm - 1.45 pm Lunch

1.45pm - 3.00pm Dental Treatments

Patient Consent

Treatment Plan Presentation

3.0pm - 3.30pm

Management of the Appointment Book

Confirmations of Appointments

Cancellations and Missed Appointments

Agenda Day 2

9.30am - 9.45am Registration

Management of the Appointment Book

Confirmations of Appointments

Payments

Capitation Schemes

Finance Schemes

Patient Journey

11.00am - 11.15am Coffee Break

11.15am - 1.00pm Practice Atmosphere

Body Language

Verbal Skills

Dealing with Difficult Patients

Debtors

Recall System

Patient Filling System

1.00pm - 1.45pm Lunch

1.45pm - 3.00pm

Dealing with Lab Work

Key Performance Indictors

Testimonials

Reception Manual

3.00pm - 3.30pm

Elevator Speech

Confirmations of Appointments General Dental Council Standards

Career Progression