Hotel Receptionist Course

Harriet Ellis Training and Recruitment Group are currently offering a 5 day comprehensive course in Hotel Reception duties.

This course has been carefully designed to enable candidates to train into a career within Hospitality industry.

The course runs over 5 days from Monday - Friday 9:30am - 3.30pm.

Included in the price of the course are refreshments and all materials necessary for the course. You are awarded a Training Certificate once passing a short assessment when you have completed the course. Harriet Ellis Training and Recruitment group are an accredited provider for our training courses.

We offer employment opportunity on completing our training course as we will post up live vacancies of our Hotel clients for our students to apply for interviews. Our clients would interview our students knowing that they have recently achieved a training certificate in their development towards the Hotel Receptionist role and in essence, strengthening their potential in gaining employment.

Course Agenda

Monday

09.30 - 10.45: A welcome to OPERA PMS [Property Management System]

10.45 - 11.00: Morning Break

11.00 - 12.15: Opera menus & user functionality

12.15 - 13.00: Lunch Break

13.00 - 14.15: Reception Team Member overview, duties and attributes

14.15 - 14.30: Afternoon Break

14.30 - 15.30: Hotel terminology & Acronyms [ "Hotel Speak" ]

Tuesday

09.30 - 10.45: Reception & Other departmental hierarchy [Career Progression]

10.45 - 11.00: Morning Break

11.00 - 12.15: Guest types & The purpose of their hotel visit

12.15 - 13.00: Lunch Break

13.00 - 14.15: Handling guests with special requests & needs and exceeding their expectations

14.15 - 14.30: Afternoon Break

14.30 - 15.30: Guest interaction & different methods of internal & external communication

Wednesday

09.30 - 10.45: Reservations #1: Checking hotel & room availability and quoting rates

10.45 - 11.00: Morning Break

11.00 - 12.15: Reservations #2: Making an individual reservation : Paying the hotel directly [Own Account]

12.15 - 13.00: Lunch Break

13.00 - 14.15: Reservations #3: Company & Travel agent Reservations: Bill back Account/s

14.15 - 14.30: Afternoon Break

14.30 - 15.30: Reservations #4: Individual / Company / Travel Agent profiles: Overview

Thursday

09.30 - 10.45: Housekeeping & Rooms Management

10.45 - 11.00: Morning Break

11.00 - 12.15: Arrivals & Guest check-in

12.15 - 13.00: Lunch Break

13.00 - 14.15: Updating & Handling checked-in guests

14.15 - 14.30: Afternoon Break

14.30 - 15.30: Complaint handling

Friday

09.30 - 10.45: Telephone handling & etiquette

10.45 - 11.00: Morning Break

11.00 - 12.15: Departures #1: Checking out an individual reservation [Own Account]

12.15 - 13.00: Lunch Break

13.00 - 14.15: Departures #2: Checking out a company / travel agent reservation [Bill back Account]

14.15 - 14.30: Afternoon Break

14.30 - 15.30: Cashier Closure: Processing & recording end of shift banking & General health & safety overview